Proposal Ninja | Customer Experience & Creative Operations Assistant

Job Description

• About the Role

  Proposal Ninja is a Japan-based creative experience company specialising in surprise proposals, photography, travel experiences and unforgettable moments for clients visiting from all over the world. We're hiring a highly organised, creative and proactive team member to join a dynamic customer experience and operations role — not a traditional desk job. The work revolves around travel, events, photography, proposal planning and creating unforgettable experiences for clients visiting Japan.

  Most work can be done remotely; occasional in-person operational tasks, meetings, errands and travel may also be required.

  Responsibilities

  • Customer Experience & Communication
    • Respond to customer enquiries via email, WhatsApp and phone
    • Assist clients with planning, logistics and coordination
    • Conduct customer consultations and sales calls
    • Anticipate customer needs and maintain high-quality communication standards
  • Operations & Coordination
    • Manage schedules, calendars and operational timelines
    • Coordinate shoots, projects and team logistics
    • Assist with travel planning, bookings and research
    • Support proposal and event coordination
    • Manage administrative tasks, invoices and basic bookkeeping
  • Creative & Brand Support
    • Schedule social media posts and assist with community engagement
    • Support brand consistency and visual quality control
    • Update website and digital media assets
    • Assist with creative operational tasks and project organisation
  • General Team Support
    • Purchase supplies and prepare equipment when required
    • Support team operations and workflow management
    • Assist with miscellaneous operational and organisational tasks

  Essential Skills

  • Excellent English communication skills
  • Strong organisational and multitasking abilities
  • Excellent customer service and interpersonal skills
  • Strong time management and accountability
  • Comfortable learning new software and tools
  • Problem-solving mindset with attention to detail
  • Comfortable communicating regularly via messaging, email and calls

  Highly Desirable

  • Hospitality, tourism, retail or other customer-facing experience
  • Experience managing customers or client relationships
  • Interest in travel, events, photography or creative industries
  • Basic knowledge of social media platforms

  Bonus Skills (Higher Salary Potential)

  • Basic photo editing
  • Graphic design
  • Basic video editing
  • Social media content creation
  • Advanced Japanese, Spanish or French language ability

  No Japanese language ability is required for this role.

  Why Join Us

  • Opportunity to play a major role in a growing creative business
  • Flexible and mostly remote work environment
  • Opportunities for domestic and international travel
  • Work within the travel, events and creative industries
  • Develop valuable operational, customer service and project management skills
  • Work closely with an experienced and supportive team

  Hiring Process

  1. Resume submission + short questionnaire
  2. Short video introduction from selected applicants
  3. Paid online skills assessment and training exercise
  4. Online interview
  5. Paid two-day working trial
  6. Final offer

  Successful candidates begin with a paid 3-month probationary contractor period before transitioning into a formal long-term role. If you do not hear back by 15 June 2026, your application has not been successful this time.