Proposal Ninja | Experience Coordinator

Job Description

• About the Role

  Proposal Ninja is a Japan-based creative experience company specialising in surprise proposals, photography, travel experiences and unforgettable moments for clients visiting from all over the world. We're hiring a highly organised, creative and proactive team member to join a dynamic customer experience and operations role — not a traditional desk job. The work revolves around travel, events, photography, proposal planning and creating unforgettable experiences for clients visiting Japan.

  Most work can be done remotely; occasional in-person operational tasks, meetings, errands and travel may also be required.

  No Japanese language ability is required for this role.

  Monthly Salary

  Year 1: Base ¥280,000/month + performance bonus* up to ¥75,000/month (total potential up to ¥355,000/month)

  Year 2: Base ¥308,000/month + performance bonus* up to ¥100,000/month (total potential up to ¥408,000/month)

  *Performance bonuses are based on customer satisfaction, contribution to the business, quality of work, reliability, and achievement of role objectives. There are also additional opportunities to increase earnings through leadership, content creation, design, photography and other specialised responsibilities (see Bonus Skills below).

  Employment Type

  Full-Time, 40 hours per week, flexible schedule based on business needs. Weekend availability occasionally required based on customer bookings and company events.

  Visa & Work Authorization

  This position is open to candidates who already have permission to work full-time in Japan. We are not currently able to sponsor work visas or assist with visa applications. If you require visa sponsorship to accept this position, we kindly ask that you do not apply at this time.

  Responsibilities

  • Customer Experience & Communication
    • Respond to customer enquiries via email, WhatsApp and phone
    • Assist clients with planning, logistics and coordination
    • Conduct customer consultations and sales calls
    • Anticipate customer needs and maintain high-quality communication standards
  • Operations & Coordination
    • Manage schedules, calendars and operational timelines
    • Coordinate shoots, projects and team logistics
    • Assist with travel planning, bookings and research
    • Support proposal and event coordination
    • Manage administrative tasks, invoices and basic bookkeeping
  • Creative & Brand Support
    • Schedule social media posts and assist with community engagement
    • Support brand consistency and visual quality control
    • Update website and digital media assets
    • Assist with creative operational tasks and project organisation
  • General Team Support
    • Purchase supplies and prepare equipment when required
    • Support team operations and workflow management
    • Assist with miscellaneous operational and organisational tasks

  Essential Skills

  • Excellent English communication skills
  • Strong organisational and multitasking abilities
  • Excellent customer service, sales and interpersonal skills
  • Strong time management and accountability
  • Comfortable learning new software and tools
  • Problem-solving mindset with attention to detail
  • Comfortable communicating regularly via messaging, email and calls

  Highly Desirable

  • Hospitality, tourism, retail or other customer-facing experience
  • Experience managing customers or client relationships
  • Interest in travel, events, photography or creative industries
  • Basic knowledge of social media platforms

  Bonus Skills (Higher Salary Potential)

  Not required but nice to have for higher salary potential.

  • Photo editing
  • Graphic design
  • Video editing
  • Social media content creation
  • Marketing strategy
  • Advanced Japanese, Spanish or French language ability

  Why Join Us

  • Opportunity to play a major role in a growing creative business
  • Flexible and mostly remote work environment
  • Opportunities for domestic and international travel
  • Work within the travel, events and creative industries
  • Develop valuable operational, customer service and project management skills
  • Work closely with an experienced and supportive team

  Hiring Process

  1. Resume submission + short questionnaire
  2. Short video introduction from selected applicants
  3. Paid online skills assessment and training exercise
  4. Online interview
  5. Paid two-day working trial
  6. Final offer

  Successful candidates begin with a paid 3-month probationary contractor period before transitioning into a formal long-term role. If you do not receive a response by 15 July 2026, your application has not been successful this time.