Tablecheck | Product Manager

Job Description

• Product Manager (B2B SaaS) — TC Manager

  • Responsibilities
    • Own TC Manager end-to-end: vision, strategy, roadmap, and features.
    • Run on-site research with hosts, managers, reservationists, and owners; turn insights into product bets.
    • Define “why/what”; partner with engineers/designers on “how” and trust implementation ownership.
    • Build AI-assisted POCs/prototypes; validate in real restaurants before production.
    • Write PRDs, problem statements, and decision docs; align a remote-first team via clear writing.
    • Prioritize across reservations, table management, waitlist, guest data, POS/payment/telephony integrations, and reporting.
    • Partner with Consulting/Onboarding/Sales to ensure adoption.
    • Set and track outcome metrics (adoption, task completion, time-on-task, support tickets, NPS).
    • Coordinate Japanese/English launches with Marketing/Support/regional teams.
  • Requirements
    • 5+ years product management; 2+ years owning a B2B SaaS product used daily by operational, non-technical users.
    • Empathy for hospitality/restaurant operations (direct experience or strong product track record).
    • Hands-on AI comfort: personally built and tested at least one prototype with users.
    • Strong written communication (document-driven).
    • Data comfort: define metrics, request queries, make evidence-based trade-offs.